Freight transport dispatcher
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Name in other languages (French, German) |
FR: Dispatcheur /dispatcheuse transport de marchandises, Chef de trafic, Dispatcheur régulateur DE: Disponent/in EL: διαχειριστής εμπορευματικών μεταφορών/διαχειρίστρια εμπορευματικών μεταφορών |
Sectors that are recruiting |
Carrier |
Type of mobility |
Vertical |
Job purpose |
As a transport specialist, the main task of freight transport dispatchers is to optimise the rounds and to supervise the transport of goods from routing to delivery. |
Main activities |
Managing the activity of the drivers, controling the fleet and the availability of vehicles, controling the transport plan and its profitability, administrative processing of operations, carrying out quality improvement actions |
Future possible career development |
Fleet manager, Operations manager, Branch or site manager |
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Percentages of compatibility |
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• Percentage of compatibility regarding transversal work situation - compared to a lorry driver |
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• Percentage of compatibility regarding technical skills, competences & knowledge - compared to a lorry driver |
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• Percentage of compatibility regarding transversal work situation - compared to a coach driver |
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• Percentage of compatibility regarding technical skills, competences & knowledge - compared to a coach driver |
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Level of competencies expected for a level IV automation |
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• EQF level of certification needed |
Level 5 |
• Other prerequisites (if applicable) |
1 to 2 years' experience as an operations officer, might be required to specialise |
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Transversal work situation scoring |
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• Use of computer tools |
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• Reading or writing documents |
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•Communicating |
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• Working in a team |
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• Management, supervision |
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• Work rhythm |
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• Autonomy in procedures |
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• Repetitive dimension of work |
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• Working under pressure |
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• Emotional load |
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Technical competencies, skills and knowledge |
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Work environment |
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• Organisational context |
In companies with a significant courier activity, the role of the dispatcher would be to process what arrives on a platform and distribute it between the vehicles. |
• Business contacts |
Truck worker, Managing director, Clients |
• Pace of work |
Partly shifting schedules |
• Reporting line |
Managing director |
• Business travel |
None |